Online from: 1986
Subject Area: Marketing
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|Title:||An exploratory study of attendee activities at a business trade show|
|Author(s):||Srinath Gopalakrishna, (University of Missouri, Columbia, Missouri, USA), Catherine A. Roster, (University of New Mexico, Albuquerque, New Mexico, USA), Shrihari Sridhar, (Eli Broad College of Business, Michigan State University, East Lansing, Michigan, USA)|
|Citation:||Srinath Gopalakrishna, Catherine A. Roster, Shrihari Sridhar, (2010) "An exploratory study of attendee activities at a business trade show", Journal of Business & Industrial Marketing, Vol. 25 Iss: 4, pp.241 - 248|
|Keywords:||Classification, Cluster analysis, Shopping, Trade fairs|
|Article type:||Research paper|
|DOI:||10.1108/08858621011038199 (Permanent URL)|
|Publisher:||Emerald Group Publishing Limited|
|Acknowledgements:||The authors would like to express their appreciation to Skip Cox, President and CEO, Exhibit Surveys, Inc. and to Experient, Inc. for their help in providing access to the data described in the study. The authors' names are listed alphabetically since they contributed equally to the article. Received: October 2007. Revised: February 2008. Accepted: April 2008.|
Purpose – Although trade shows are a significant part of the B2B communications mix, academic research in the area is sparse. To successfully manage this medium, a careful understanding of attendee behavior on the trade show floor is necessary. Drawing from the rich literature on shopper typologies in retailing (which parallels the trade show atmosphere), this paper sets out to develop a set of attendee metrics that show organizers can track regularly.
Design/methodology/approach – Through latent class clustering on unique attendee-level data from a popular computer trade show, five segments of attendee activity are uncovered that differ along dimensions such as the attendee's involvement and focus and the exhibitor's booth size, booth accessibility, and product display.
Findings – Significant heterogeneity is found in attendee activities on the show floor. There are interesting similarities and differences between the retail and B2B shopper. Implications for trade show organizers and exhibitors are discussed and directions for future research suggested.
Originality/value – Since the data employed are becoming more readily available, the hope is that managers and academic researchers might find the suggested metrics and segmentation approach useful in advancing a deeper understanding of the trade show attendee.
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