The Emerald Customer Service help desk is committed to providing the highest standards of help and support for all Emerald products and services.
Our aim is:
Online Support: email@example.com
Subscription Enquiries: firstname.lastname@example.org
General Enquiries: email@example.com
Online Support: +44 (0) 1274 785278
Subscription Enquiries: +44 (0) 1274 785115
General Enquiries: +44 (0) 1274 785280
Emerald Group Publishing Limited
+44 (0) 1274 785200
+44 (0) 1274 785201
The Customer Service core hours are 9:00 am to 5:00 pm (UK time)
We believe that the best way to solve a complaint and to achieve customer satisfaction is to deal with the issue at the point of initial contact. However, if you continue to be dissatisfied with the service you are receiving, please contact Bill Russell, our Sales and Marketing Director, at the address above.
As we are committed to customer service and continuous improvement, we value feedback on how we can improve our service.
If you are in anyway still unsatisfied, please let us know so that we can continue to help resolve your issue and prevent it from happening again.
If you are happy with our level of service, then please also let us know – we like to know if we are getting things right!